Support

We're happy to help. Most questions are answered below — for anything else, just email us.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open the Settings app → tap your name → Subscriptions → StoryGrab → Cancel. Access continues until the end of the current billing period.

How do I restore a purchase?

In StoryGrab, go to Settings → Restore purchases. Make sure you're signed in with the same Apple ID used for the original purchase.

How do I delete my account?

In StoryGrab, go to Settings → Delete account. This removes your account from our systems.

Is it really anonymous?

Yes. StoryGrab views stories without appearing in the account's viewers list. It never posts or interacts on your behalf.

Do I need my Instagram password?

No. StoryGrab only uses Sign in with Apple and never asks for your Instagram credentials.

Where do I get the app?

StoryGrab is on the App Store for iPhone and iPad.